The following policies applies to all Happy Dog Institute clients, including group classes, seminars and private training.

We love our clients. These policies were put into place so that we can offer all of our beloved clients the best possible service and attention they deserve. Please read them carefully so there are no surprises! Thank you!

Public Class & Seminar Policies

  1. Payment Policy: In order to keep our classes and seminars small, payment is to be made in full upon registering for class in order to secure a spot.  If payment is not made, you will be placed on the waiting list until we receive it. Checks, credit card payments over the phone or in person and, cash are welcome. Checks can be made payable to Happy Dog Institute.
  2. Cancellation/Rescheduling Policy: Also in order to keep our classes small, Happy Dog Institute is unable to offer refunds or makeup classes, so please plan carefully when scheduling. Missed classes can be made up on a private basis for our regular private session fee.

Open Enrollment Class Specifics: If you are attending an “open enrollment” class, please be aware that we are saving a spot in class just for you and your dog. Once you have registered, paid and picked a start date, your spot is secured in class for six consecutive weeks. If you miss a class, it will still count towards one of your sessions. This is so that we can ensure small class sizes for all of our clients.

  1. Inclement Weather Policy:HDI trains rain or shine, but we want your sessions to be as productive as possible. If we are concerned about productivity or other issues due to weather (like ice or snow), we may reschedule or postpone class, at our option. If this happens we will, of course, keep your missed session on the books.
  2. Transferring Credit: In certain extenuating circumstances, we can transfer your class fee to another class IF you have made arrangements at least a week before the start date of the upcoming class you are already registered for. Class credit is not transferrable to private training once this time period has lapsed, or once class has started. Credit must be used within ONE (1) YEAR of original payment date. Prepaid private sessions ARE transferrable and can be applied to a class, but once this is done, the above policies are immediately effective.
  3. Minors:HDI understands that children can make very good trainers and encourages children to participate in the safe and supervised training of their dogs. HDI requires minor trainers to be of a minimum age of 6 or that minors under the age of 15 be accompanied by an adult. Client understands the inherent risks mentioned in Paragraph 3 and that these risks apply to minors as well. By initialing below, Client waives any and all claims on behalf of their children and agrees to hold harmless HDI and its representatives and agents from any loss, liability, damage, or cost, including bodily injury or death to any minor arising out of or related to any event(s) while under the direction of HDI’s services, except to the extent that such damages are proximately caused by the negligent or intentional acts or omissions of HDI. Minors are not permitted to attend our Stranger Fear or Reactive Rover classes for safety reasons.

By registering for class online, in person or via phone, you are agreeing to these policies.

Private Training & Behavior Modification Policies

  1. Pricing:Initial consultations (one hour) are $95, per dog. After the consultation, additional hour-long private, one-on-one sessions are $85. This pricing is regardless of the number of dogs we are working with – more dogs will require more sessions.
  2. Payment Policy: Payment is to be made in full in order to schedule the initial consultation. Additional sessions must be prepaid, and this is often done in the form of a training package. Once payment is made, your slot is secured in our schedule and our cancelation policy (see #3 below) becomes immediately effective. Checks, credit card payments over the phone, online via secure invoice or in person and cash are welcome. Checks can be made payable to Happy Dog Institute.
  3. Cancellation/Rescheduling Policy:When you book and pay for a session, we are saving a session slot just for you. Therefore, all appointments must be cancelled with 48-hour notice. Missed appointments, or those canceled with less than 48-hour notice will be charged a full consultation or session fee, depending on the session type missed. If you cancel with at least 48-hour notice, we are happy to rebook your session. This policy also applies to phone or remote appointments. Prepaid private session credits expire one year from purchase date.    
  4. Inclement Weather Policy:HDI trains rain or shine, but we want your sessions to be as productive as possible. If we are concerned about productivity or other issues due to weather, we may reschedule or postpone your session, at our option. If this happens, it will likely be less than 48 hours in advance and we will, of course, keep your missed session on the books.
  5. Transferring Credit:Prepaid private sessions ARE transferrable to a class, should we decide your dog is ready for one. Once we make this transition, a new contract for Group Classes will be issued. Please note that once this change is made, your credit is not transferrable back to private training.
  6. Minors:HDI understands that children can make very good trainers and encourages children to participate in the safe and supervised training of their dogs. HDI requires minor trainers to be of a minimum age of 6 or that minors under the age of 15 be accompanied by an adult.Client understands the inherent risks mentioned in Paragraph 3 and that these risks apply to minors as well. By initialing below, Client waives any and all claims on behalf of their children and agrees to hold harmless HDI and its representatives and agents from any loss, liability, damage, or cost, including bodily injury or death to any minor arising out of or related to any event(s) while under the direction of HDI’s services, except to the extent that such damages are proximately caused by the negligent or intentional acts or omissions of HDI.
  7.  Pictures, Video, and Media: Oftentimes, HDI takes pictures and videos of people having a blast during training sessions. HDI likes to share these photos and videos via social media and our website if we get some really great ones. By choosing to work with HDI, client agrees to let HDI share photos and videos of Client, Client’s family, and the puppy via these mediums, unless Client tells us otherwise in writing. Thanks!