FAQ

Why all the treats?

We use a lot of treats in class. Food is a primary reinforcer! People often worry that too many treats at first will make the dog only work for treats in the future – when in fact it’s the other way around. Associating behaviors with high-value reinforcement is essential to properly train behaviors – and maintain them. As they get better and better at their behaviors, we decrease the frequency of the reinforcers. They’ll still work hard because they never know when they’re going to get a treat now!

Ever stop to wonder why slot machines can be so addicting?

We also use other reinforcers like environment, toys and play as you progress through the Puppy Series.

But are you REALLY a Positive Reinforcement Trainer?

Yes, we promise! We will never use aversive methods or tools on your dog, nor will we ask you to. We use science- and reward-based training only, and our team is dedicated to helping you train your dog in a humane way. In fact, we’ve signed a Code of Ethics!

For an illustration on what Positive Reinforcement Training is, click here.
For info on how to choose a Positive Reinforcement trainer, click here.

What do I bring to class?

A list of what to bring is sent out either in your confirmation email or in the video orientation, if you are enrolled in Puppy Primer or Puppy Life Skills. Keep in mind that you’ll leave your dog home the first week for some of our classes. Click here for specifics, and please check with us if you’re not sure. In general, you’ll want to bring:

• your hungry dog on a flat collar or harness (absolutely no choke chains or pronged collars)
• a six foot leash (no retractable or longer leashes please)
• pants with pockets or a treat pouch
• lots of high-value treats cut into M&M sized pieces. A variety is best!
• a portable mat or towel for your dog to settle on
• a bone, longterm chew and/or interactive food toy (like a Toppl)
• a tug toy or other toy, if you want – especially for puppies and younger dogs. These can be distracting (especially if they have squeakers) so please be mindful when using
• a collapsible water bowl – we have water at our facility but you can bring some too. Please bring your own for field trip classes.
• poop bags (please clean up after your dog!)
• any extra gear you need will be mentioned in your individual class’ confirmation email

Masking Policy

Our instructors will continue to wear a mask, and we appreciate when people also wear them while indoors.

Inclement Weather Policy

Winter: when the roads are snowy, icy, or otherwise unsafe, we will cancel classes. Our instructors come from all over the place and often from rural areas, and often cannot safely make it to class in these situations.

Summer: when it’s in the 90’s and higher, dogs are prone to heat exhaustion and the facility (as well as the pavement) is too hot to hold class. If the temperature is forecasted to be in the low 90s, we will relocate class to a local park*. If it’s over 95 degrees, we will cancel and arrange a makeup date.

*We are not able to relocate Puppy Primer or Puppy Life Skills classes due to vaccination status, exposure risks and logistics. This means that these classes will just be canceled and graduation dates extended a week when the weather is over 90 degrees.

In either inclement weather scenario, if we cancel or relocate class, we will do so via email and arrange a makeup date. Please diligently check your email during inclement weather before coming to class.

Health, Cleaning & Safety Protocols

Cleaning protocols:

• Air purifier runs during classes and private sessions
• Daily vacuum of space
• Spot cleaning as needed with a 1:16 solution of Rescue
• Weekly mop with 1:64 solution of Rescue and bathroom cleaning and high touch surface wipe down.
• Rescue is a one step hydrogen peroxide based disinfectant that not only cleans and deodorizes but is also a virucide, bactericide, and fungicide. It is safe for use with animals and humans. Click here for more information about this product.
• Clients bring their own water bowls so as not to share one with all dogs.
• We request that clients who are presenting symptoms of illness mask or refrain from coming to class
• We request that dogs that have symptoms of illness such as coughing, sneezing, are lethargic or have a known illness that is transmissible to other dogs to NOT attend classes

We closely monitor situations of dog illnesses being reported in Washington State. We are not structured like a boarding or day care facility to have larger groups of dogs together for sustained periods of time. Our classes have 6 dogs or less, have short play times for puppies and adult dogs are encouraged to not interact with one another.

We continue to diligently sanitize our space and clean via the above protocol. We have an air purifier in the facility. We do not have communal water bowls at our facility, and are discouraging that dogs have nose to nose contact with each other.

Please don’t bring your dog to class if they have any symptoms or are immunocompromised. Make sure your dog is up to date on their veterinarian-recommended vaccinations and refrain from taking them to dog parks, etc.

Do I bring my puppy to every class?

Puppy Primer & Puppy Life Skills: Yes, bring your puppy EVERY class – including your first session. The video orientation you’ll receive after registering for class has all the information you need to join on your selected start date – with your puppy in tow. Click here for information on what else to bring, besides your puppy.

**See below for details on other classes**

I’ve been told to wait to join puppy class until my puppy has had all their shots, around 16 weeks old. What should I do?

This is such a hard topic! While the risk of Parvo and other diseases is very real, the risk of under-socializing a dog while they are under 16 weeks old is ALSO very real.  Read this article on Puppy Socialization from the American Veterinary Society of Animal Behavior. It explains why puppy owners should be more concerned about behavior problems from a lack of socialization than a small risk of infection.

As a precaution, we ask you to carry your puppy into class until they have had one rounds of shots, administered AFTER 7-8 weeks old and at least 5 days before their first class.

What are the vaccination requirements for class?

For Puppy Primer, we require the one round of DHLLP or DHPP, administered AFTER 7-8 weeks of age in order to join class and at least 5 days before your first class.

It is essential that your dog stay up to date on vaccinations throughout class so they remain protected. NO DOG PARKS while you are taking our puppy classes, formal or informal, please!

Is there a prerequisite for Puppy Class?

No, but your puppy must be between 8-9 weeks of age on their first day of class and have had one round of shots after turning 7-8 weeks old. See above for specifics.

How do I know what to bring to class, etc.?

When you register for class, you’ll get an emailed link to our video orientation which outlines class materials, rules and goes over concepts like house training and play biting. There is also additional information in the video orientation and in the homework portal.

Click here for a general list of what to bring, and contact us with questions.

What is open enrollment? When does class actually START?

We want you to be able to join class with your puppy as soon as possible. With “open-enrollment”, there’s no waiting for a class to start – you can join as soon as you get your puppy as long as there’s room and you’ve met the vaccination requirements. We try to keep the earliest available slots listed in the title of each open enrollment class on our registration page.

Only Puppy Primer & Puppy Life Skills are open-enrollment – everything else has a set start and finish date.

What if I miss a class?

Please be aware that we are saving a spot in class just for you and your dog. Once you have registered, paid and picked a start date, your spot is secured in class for four CONSECUTIVE weeks (excluding any planned skip dates due to holidays, etc). If you miss a class, it will still count towards one of your sessions. This is so that we can ensure small class sizes for all of our clients.

Depending on instructor availability, you are welcome to make up a session for our regular private training fee. Contact us for current pricing.

Is there a prerequisite for this class?

As long as your dog is up to date on vaccinations, you’re welcome to join (see below for vaccination requirements)! One exception is if they have a hard time on-leash around other dogs at fairly close proximity (4-6 feet at times). If that’s the case, another training solution would be a better it. Contact us for other options.

My dog gets nervous, reactive, barky or aggressive in public or around other dogs. Is this the right class for them?

We want your pup to be successful as possible! So if your dog has fear, reactivity, anxiety or barks on leash around other dogs, please contact us before signing up for classes to make sure they’re the best fit.

Often times, another service is a better fit, like Private Training, Chaotic Canine class or Zesty Teens class.

What are the vaccination requirements?

All vaccinations must be current. Check with your veterinarian if you’re unsure. You will have the opportunity to list vaccination records when you register for class.

Where are consultations held?

At our facility, Happy Dog Headquarters, in Tumwater. The address is 7924 Sweet Iron Ct SE, Suite 109, Olympia WA. We are open by appointment only, and will email you directions once your consultation is scheduled, as the date approaches.

I read that I need to submit some paperwork before my consultation. What sort of paperwork and how do I get it to you?

Don’t fret! We have a couple pieces of of paperwork we’ll ask for, plus a page with some policies and contractual stuff on it.

We ask you to electronically sign and submit this at least three days before your scheduled consultation. It’s easy to fill out and submit online (hopefully you agree!), and the link to the paperwork is in the confirmation email once you book your first private session with us.

What should I bring with me to my consultation?

When you scheduled your consultation we emailed you a Consultation Letter with a list of what to bring. Let us know if you need it sent again before you arrive!

Do you need to physically demonstrate what I should be doing with my dog?

In some cases, yes! But this is typically the case with behavior issues that aren’t suited for virtual training. Click here to read about behavior issues that require in-person training.

What is virtual training anyway?

Good question! This training is conducted via video chat, email and video sharing. How we approach virtual training depends on the behavior issues we’re dealing with. We really like virtual training because we can support you frequently all week long, which drastically improves your training success.

Click here to learn more about virtual training, and click here to read about private training, behavior packages and consulting.

What kind of technology do I need to do virtual training? Do I need to be a techno-wiz?

No! For a virtual consultation, all you need is a an internet connection and a device with a webcam like a computer, tablet or smartphone. It’s great if you have two devices, but one will do. If you can turn on your phone, computer or tablet, you are in good shape. These days, most of our clients have the necessary equipment to do this type of training and do just fine!

We also offer a free tech support session with our virtual training packages to get you setup, if you need it.